CTR Bikes Theft & Damage
CTR BIKES’ GUARANTEED BIKE REPLACEMENT PROGRAM
Please read carefully
We offer a Guaranteed Bike Replacement program for both stolen and accident-destroyed bikes as follows:
- A $79.00 fee paid at the time of purchase covers:
One replacement bike equal to the original bike if it has been stolen while properly locked. This means locking only one bike per lock using only the U-Lock provided by CTR Bikes and the bike having been correctly locked to a secure object. (Review CTR Bikes’ video to see exactly how to lock the bike.)
Or, an accident-destroyed bike that has an estimated repair cost close to the original value of the bike.
- If a bike is stolen while incorrectly locked with the wrong lock or our U-lock, or not locked at all, we are unable to replace it. We urge you to review our theft prevention video and to lock your bike exactly as shown.
This is a hassle-free, honor system program. No proof of loss is required, and no reports are needed. Simply report the theft to CTR Bikes by calling our toll-free number, 866-873-5287, and a new bike will be provided in keeping with the above guidelines.
Check out CTR Bikes helpful theft prevention video to learn how to protect your missionary bike.